Last reviewed March 7, 2026. This policy explains what happens to payments at each booking stage.

Refunds depend on the stage of your booking.

This policy explains how the initial request amount, approved-seat balance payments, and operator changes are handled on SkyEvac.

If no payment was made

Submitting passenger details without completing payment does not create a paid booking.

If no amount was received, no refund is due.
An unpaid request can close automatically if the payment window expires.

Initial request amount

The first payment collected is the initial request amount, shown during booking as the bid amount. If this amount is refunded under this policy, SkyEvac retains 17% and returns the remaining 83% to the same payment method used at checkout.

This rule applies while your request is awaiting review, awaiting approval, or closing before final confirmation.
Refunds for this stage are normally issued within 5 to 15 days.
Posting speed depends on your bank, card issuer, wallet provider, or payment network.

After seat approval and balance payment

Once a seat is approved and the remaining fare is paid, refund eligibility becomes more limited because the trip may already include committed aircraft, crew, airport, permit, or handling costs.

Late cancellations can lead to a partial refund or no refund.
Taxes, third-party charges, and optional services are refunded only if they are recoverable.
If a payment is still under review, refund timing begins after the payment is verified or reversed.

Operator cancellation or major change

If the operator cancels a confirmed departure or makes a major change that you do not accept, SkyEvac will review the unused paid amount and apply the appropriate refund or alternative travel option.

If only the initial request amount was paid, the retained 17% rule above still applies unless the law requires otherwise.
If the remaining fare was also paid, the confirmed-travel amount is reviewed separately from the initial request amount.

How refunds are sent

Approved refunds are returned to the same payment method whenever possible.

If the original payment method is closed, unavailable, or rejects the return, we may ask for another verified return method.
Refunds are not paid in cash unless the law requires a different method.
Payment disputes and chargebacks can pause direct refund handling while the provider completes its review.

How to request a cancellation review

Send the booking reference and cancellation request as soon as your plans change. Timing matters because refund eligibility depends on the stage of the booking when the request is received.

A cancellation request takes effect when it reaches SkyEvac support, not when it is drafted.
Do not assume a cancellation or refund is approved until you receive confirmation from SkyEvac.

Initial request amount

This rule applies while your request is awaiting review, awaiting approval, or closing before final confirmation.

Refunds for this stage are normally issued within 5 to 15 days.

Posting speed depends on your bank, card issuer, wallet provider, or payment network.

After seat approval and balance payment

Once a seat is approved and the remaining fare is paid, refund eligibility becomes more limited because the trip may already include committed aircraft, crew, airport, permit, or handling costs.

Late cancellations can lead to a partial refund or no refund.

Taxes, third-party charges, and optional services are refunded only if they are recoverable.

If a payment is still under review, refund timing begins after the payment is verified or reversed.

Operator cancellation or major change

If the operator cancels a confirmed departure or makes a major change that you do not accept, SkyEvac will review the unused paid amount and apply the appropriate refund or alternative travel option.

If only the initial request amount was paid, the retained 17% rule above still applies unless the law requires otherwise.

If the remaining fare was also paid, the confirmed-travel amount is reviewed separately from the initial request amount.

How refunds are sent

Approved refunds are returned to the same payment method whenever possible.

If the original payment method is closed, unavailable, or rejects the return, we may ask for another verified return method.

Refunds are not paid in cash unless the law requires a different method.

Payment disputes and chargebacks can pause direct refund handling while the provider completes its review.

How to request a cancellation review

Send the booking reference and cancellation request as soon as your plans change. Timing matters because refund eligibility depends on the stage of the booking when the request is received.

A cancellation request takes effect when it reaches SkyEvac support, not when it is drafted.

Do not assume a cancellation or refund is approved until you receive confirmation from SkyEvac.